We want you to be fully satisfied with your purchase. If you are not, we’re here to help.
Returns
You may return items within 30 days of delivery if they meet the following conditions:
- Item is unused and in original condition
- Item is in original packaging
Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We will arrange a replacement or full refund at no additional cost
Return Process
To initiate a return:
- Contact us at contact@officialriddell.com
- Provide your order number and reason for return
- Follow the instructions provided by our support team
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or worn products
- Items not in original condition
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect
Contact Information
If you have any questions regarding these policies, please contact us:
Official Riddell
1700 W. Higgins Road, Suite 500
Des Plaines, IL 60018, USA
Email: contact@officialriddell.com
Phone: +1(336)298-1372